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Collect real-time feedbacks with SMS Surveys

Empower customer opinions to shape your services, at the right time with on-the-go surveys

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  • Customer Feedbacks
  • GDPR compliant
  • High Survey response rate

Gather better insights for informed decision-making

While mail surveys necessitate a pre-existing list of email addresses. In contrast, SMS surveys are more versatile, as they can be sent to mobile phone numbers. This flexibility widens the reach and potential audience for SMS surveys, making them an effective choice for engaging customers.

With an 95% open rate within 4 minutes, an impressive 80% response rate, and a significant 60% surge in engagement, SMS surveys redefine feedback collection.

SMS Survey use cases you can leverage

SMS surveys offer a dynamic way to gather real-time feedback. Discover key occasions where SMS surveys shine, ensuring you capture valuable insights at the right moments

In-Store Purchase

Gather feedback immediately after a customer makes an in-store purchase

Employee Training

Collect insights from employees after training sessions to enhance

Event Satisfaction

Measure attendee satisfaction right after events, conferences, or

Appointment Follow-up

Send surveys after appointments to gauge customer satisfaction and improve services

Order Delivery

Gather opinions on delivery experiences after customers receive their orders

Service Completion

Request feedback after services like repairs, installations, or maintenance

Course Completion

Capture students’ thoughts post-course for educational enhancement

Product Usage

Seek opinions on product performance after customers have used it

Patient Care

Evaluate patient satisfaction after medical appointments or hospital stays

Customer Support

Measure satisfaction following customer support interactions

Incorporate our SMS API in your platform

Effortlessly enhance your communication strategy by integrating our APIs, automating SMS survey distribution within your platform. Access Atlas’ comprehensive documentation for step-by-step guidance on API utilization.

Our SMS features are available in France, UK, Netherlands, Sweden, Finland, Denmark, and Israel.

 

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Faster Feedback

Accelerate insights by leveraging surveys, ensuring swift customer feedback that drives informed decision-making and enhances your business strategies

Better response rate vs mails

Experience heightened response rates compared to email surveys, delivering more impactful and timely feedback through SMS interactions.

Widen your reach

Expand your reach by targeting customers without email addresses, using SMS to extend your survey outreach

Scalable & Flexible

Experience the scalability and adaptability of our flexible API solution, accommodating various devices and connectivity for seamless SMS survey integration.

GDPR compliant

Ensuring GDPR compliance, Atlas Communications handles data responsibly, prioritizing regulatory adherence and robust data protection standards.

Discover other SMS capabilities

SMS Authentication
SMS Authentication

Secure access with SMS authentication, validating user identity through one-time passwords sent directly to their mobile devices.

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SMS Confirmation
SMS Confirmation

Elevate engagement with our virtual phone numbers. Send SMS for confirmations and nurture customer interaction with conversational SMS experiences.

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SMS reminder
SMS reminder

Send SMS reminders for scheduled events, appointments, or tasks, keeping customers informed and organized through convenient text notifications.

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